Frequently asked questions

The Meat Club is a Singapore-based online butcher and clean protein delivery service established in 2015. We sell beef, chicken, seafood, lamb, pork, eggs, deli products and pantry items, sourced from the best suppliers in Australia, New Zealand and around the world. All products are SFA-approved. Order before 2pm for free next-day delivery islandwide, Monday to Saturday.

We work with named suppliers from the best farms around the world. Our beef, covering grass-fed, grain-fed and Wagyu, comes from Diamantina (Stanbroke), processed at Establishment 203 in Grantham, Queensland. Our chicken comes from farms across Australia: cage-free from Steggles and free-range from Lilydale, both with no added hormones. Our pork is free-range from Gooralie in Goondiwindi, Queensland. Our lamb is from Integrated Foods in the Gisborne region of New Zealand. Our King Salmon is raised by Akaroa Salmon in Akaroa Harbour, New Zealand, and our barramundi by Infinity Blue at their Daintree farm in Tropical North Queensland. Our snapper, gurnard, tarakihi and kingfish are wild caught by East Rock off Gisborne, and our monkfish and red cod are wild caught in New Zealand waters. Our King Prawns are raised in land-based tanks in Singapore by Vertical Oceans. You can read about each supplier on our sourcing page.

Clean protein means three specific things. Honest ingredients: what is on the label is everything in the pack, no fillers, no surprises. Traceable: actually traceable back to our suppliers, not just "responsibly sourced." Minimal handling: blast frozen at the source at peak eating condition, shipped to Singapore sealed and not opened until it reaches your door.

All Stanbroke cattle start on open pastures. Grass-fed cattle remain on pasture throughout and are grass-finished, leaner with a cleaner flavour. Grain-fed cattle are raised on grass, then enter a finishing program for a minimum of 100 days on wholesome Australian grain, hay and silage, which develops higher marbling and a richer, more buttery flavour. Wagyu takes this further with over 300 days of grain finishing, producing the deep marbling the cut is known for.

Grass-fed beef comes from cattle raised and finished entirely on pasture with no grain finishing. It tends to be leaner than grain-fed beef with a cleaner flavour that reflects the land it was raised on. Our grass-fed beef comes from Stanbroke in Queensland's Gulf of Carpentaria, where cattle graze on open pastures from birth to processing with no added hormones.

Yes. The Meat Club stocks wagyu beef from Stanbroke in Northern Queensland, where cattle are raised on open pastures then grain finished for over 300 days. The extended feeding produces the characteristic deep marbling and rich, buttery flavour wagyu is known for. Order before 2pm for free next-day delivery islandwide, Monday to Saturday.

Ribeye is the classic choice for the grill, with good marbling that holds up well over high heat. Burger patties are a BBQ staple and ours come in wagyu and grass-fed. Chicken mid-wings cook quickly over direct heat and are always a crowd favourite. New Zealand grass-fed lamb chops need just a few minutes a side on a hot grill and carry the salty, grassy flavour of Gisborne lamb well. Round it out with sausages, our beef, pork and chicken varieties are made in Singapore, gluten-free and free from artificial additives. Order before 2pm for free next-day delivery islandwide, Monday to Saturday.

Yes. The Meat Club offers free next-day delivery islandwide in Singapore on all orders placed before 2pm, Monday to Saturday. All cuts are available as a one-off purchase with no recurring order required.

Our beef, lamb and pork are all free from added hormones. Our chicken is raised without growth hormones and is chlorine-free. Nothing is added after the animal leaves the farm.

Our free range chicken is FREPA accredited and raised without antibiotics. If any bird requires treatment, it is removed from the program and not sold under the free range label. Our cage-free chicken is raised to the same standard, with antibiotics only administered when prescribed by a vet to treat illness in individual birds. Neither range uses antibiotics as a growth promotant, and the use of growth hormones in Australian chicken has been illegal since 1967.

We do not currently stock certified organic meat. Organic certification in Singapore is not consistently regulated, which means the label does not always reflect the standard it implies. What we focus on instead is supply chains we can actually verify: food safety, animal welfare, and honest ingredients with no unnecessary additives. For many customers, that is a higher bar than an organic label alone. You can read about every supplier and their practices on our sourcing page.

Yes. Most of our range is naturally suited to keto and low-carb eating. Grass-fed and grain-fed beef, lamb, pork, chicken, seafood and eggs all contain no added carbohydrates. Our beef tallow is a clean, stable cooking fat with no seed oils, popular with keto and carnivore diet customers.

All our raw proteins are blast frozen at the source facility at peak eating condition. They arrive as follows:

• Frozen: Beef, Lamb, Chicken, Pork, Seafood, Prawns, Pies, Sausages
• Chilled: Eggs
• Ambient: Fresh fruit and vegetables, gifts and merchandise

All products are SFA-approved.

If you need a product delivered thawed, for example for a BBQ the same day, contact us before placing your order and we will do our best to accommodate. All thawing is done slowly and safely under controlled conditions.

In Singapore's climate, yes. Chilled meat from Australia or New Zealand travels 6 to 8 hours by air, sits on airport tarmac in temperatures of 30°C or above, passes through freight handling, customs, cold storage and a retailer before it reaches you. Every step is a point where the cold chain can flex. Our proteins are blast frozen at the source at peak eating condition and arrive in Singapore in the original sealed pack, in the same condition they left the farm. The cold chain does not flex because there is no chilled window to protect.

Blast freezing uses extremely cold temperatures to freeze meat almost instantly at the source facility. This prevents the large ice crystals that form during slow freezing, which damage muscle fibre and cause meat to lose moisture, texture and flavour when it thaws. The result is protein that eats like fresh because from a food science standpoint, it effectively is, sealed at peak eating condition before any deterioration could occur in transit.

Singapore sits just one degree north of the equator. Ambient temperatures of 30 to 32°C are normal year-round, which means any break in the cold chain during import, freight handling or last-mile delivery creates a genuine food safety risk. Chilled meat operates in a narrow temperature window of 0 to 4°C that is difficult to maintain consistently across a long-haul international supply chain in a tropical climate. Blast frozen meat removes that variable entirely.

Vacuum packing removes air from the packaging before sealing. This limits bacterial growth, prevents the meat from drying out, and protects against freezer burn. It is why our proteins can ship from Australia or New Zealand to Singapore without losing condition in transit. The original seal holds everything in until you open it.

Frozen meat can last up to 9 months at -18°C or below, though we recommend using it within 3 months for the best eating quality. Most home freezers in Singapore run slightly warmer than commercial settings, so the sooner you use it the better. Keep your freezer as full as possible, a full freezer holds temperature more consistently than a half-empty one.

The fridge overnight method is safest and gives the best results. Move the pack from the freezer to the fridge 12 to 24 hours before you plan to cook.

For a faster defrost, place the sealed vacuum pack in a bowl of cold running water. Do not use warm or hot water. Cook immediately after.

Do not microwave your meat to defrost it. Microwaving heats the outer layers unevenly while the centre stays frozen, which affects both texture and food safety.

If you are defrosting on the counter, keep the pack sealed and cook as soon as it has thawed. Do not leave it sitting out for extended periods.

Yes, for some cuts and methods. Mince, diced cuts and thin strips can go straight into a hot pan. Thicker cuts like steaks and roasts are better defrosted first, cooking from frozen makes it harder to control the internal temperature and risks an overcooked exterior with an undercooked centre.

As a general rule we do not recommend refreezing defrosted meat, as each freeze-thaw cycle draws moisture from the muscle fibre and affects texture and eating quality. However, if you have defrosted a larger pack and want to portion it up, you can refreeze the portions you are not using straight away, as long as the meat is still cold and has been handled hygienically. Do this once only. For any remaining portion you are not refreezing, cook it within 24 hours and refrigerate the cooked leftovers.

Cook within 24 hours of defrosting for the best results. Once you have opened the vacuum pack, seal any unused portion in an airtight container and cook within the same day.

If your freezer is fully stocked and stays closed, meat will stay frozen for up to 48 hours. A half-full freezer gives you around 24 hours. Do not open the door unnecessarily. Once power is restored, if the meat still has ice crystals and has not reached room temperature, it is safe to keep. If it has fully thawed and reached room temperature, cook it immediately and do not refreeze.

Our beef, chicken, lamb and salmon are sourced from halal-certified facilities and vacuum packed under halal conditions at the source. In Singapore, we store and transport halal and non-halal products in segregated facilities and vehicles.

We want to be straightforward with you: while we take every step we can to maintain halal integrity across the supply chain, we cannot guarantee that every single point between the farm and your door is formally halal-certified. If you require full MUIS-certified halal assurance throughout the entire chain, we would encourage you to make your decision with that in mind.

For customers who are comfortable with halal-certified sourcing and good-faith segregation at our end, our halal range is here.

• Beef Range (View certificate)
• Chicken Range (View certificate)
• Lamb Range (View certificate)
• Salmon Range (View certificate)

Our halal products are stored separately from non-halal items in our warehouse and are not handled together at any point during packing or delivery. Our drivers carry halal and non-halal orders separately where possible, and we follow segregation protocols throughout. The source certificates for our beef, chicken, lamb and salmon are available to view above.

Yes. Our wagyu beef from Stanbroke in Queensland is halal certified and available for free next-day delivery islandwide in Singapore. Stanbroke's wagyu cattle are grain finished for over 300 days, which produces the characteristic deep marbling and rich, buttery flavour. It is available as a one-off purchase or as part of a recurring order.

Yes. The Meat Club offers free next-day delivery islandwide in Singapore on all orders placed before 2pm, Monday to Saturday. We do not deliver on Sundays or Public Holidays.

You can choose your preferred delivery based on our slots as below.

Weekday slots:

• Morning 10:00am to 1:00pm
• Noon 1:00pm to 4:00pm
• Evening 5:00pm to 8:00pm

Saturday slots:

• Morning 10:00am to 1:00pm
• Noon 1:00pm to 4:00pm

Yes. We deliver across all districts in Singapore, islandwide, 6 days a week, Monday to Saturday.

Your order is packed by our warehouse team and delivered via Lalamove in air-conditioned vans with insulated ice boxes. Through rigorous testing, we have validated that products remain fully frozen for up to 6 hours under these conditions, comfortably within any delivery window across Singapore.

In a reusable insulated chiller bag with ice packs. Your proteins are blast frozen at source and stay cold and sealed until they reach you.

We will make every effort to contact you in advance of your delivery slot. If the driver arrives and you are not home, they will call the number provided on your order. If you are able to reach us within 30 minutes of the first delivery attempt and the driver is still nearby, we will arrange an immediate redelivery. If we are unable to complete delivery, we reserve the right to charge a $15 redelivery fee for the next attempt. Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg and we will arrange a new slot.

Contact us as soon as possible via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg. If your order has not yet been dispatched we can reschedule or find an alternative solution. The sooner you let us know the more options we have.

Yes. If you know you will not be home, you can request that we leave your order at your doorstep. Please note that once the order has been left, responsibility for the products passes to you. We recommend ensuring someone is available to bring the order inside promptly, as products are blast frozen and will begin to thaw once removed from the vehicle.

Please contact us via email or WhatsApp attaching an image of the item and we will assist you immediately.

You can change your shipping address up to 48 hours before delivery via your account dashboard. We also recommend dropping us an email at info@themeatclub.com.sg when you make the change so we can confirm it on our end.

Yes. Simply hand your used chiller bags back to the driver on your next delivery.

We cannot accept returns on products that have been successfully delivered in good condition, as the cold chain will have been broken and we cannot safely resell them. For damaged, incorrect or missing items, contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg with a photo. We ask that you do this within 24 hours of delivery. Requests made after this window are assessed on a case by case basis. Approved refunds are processed within 3 working days. If you request us to collect products that have been successfully delivered, a $15 collection fee may apply. See our full Terms and Conditions here.

Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg with a photo of the item and we will assist you immediately. We ask that you contact us within 24 hours of delivery. Requests made after this window or without accompanying photos are assessed on a case by case basis.

Browse the shop at themeatclub.com.sg, add items to your cart, select your delivery date and time slot, and check out. You will need to create an account during your first order. Your details are saved for future orders.

Yes. You can create one during checkout. Your details are saved, your order history is accessible, and you can manage any recurring orders from your dashboard.

Absolutely. Every product is available as a one-off purchase. Add to cart, check out, and select your delivery slot. A subscription is there if you want the perks, but there is no pressure to set one up.

Enter your promo code at checkout in the discount code field. Subscription customers can also apply promo codes via the customer portal. Only one promo code can be applied per order.

Yes. The Meat Club offers BBQ catering for private and corporate events across Singapore. We can supply the proteins, handle the logistics and arrange on-site grilling. Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg to discuss your event requirements.

Yes. We supply clean protein to restaurants, cafes, retailers and food service businesses across Singapore. If you are looking for a reliable supply of traceable, SFA-approved protein for your business, get in touch via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg and we will put together a solution that works for you.

Yes. We can put together corporate gift sets and bulk orders for events, client gifting and team occasions. Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg with your requirements and we will take it from there.

A subscription gives you a regular delivery from The Meat Club on a schedule that suits you: every 1, 2, 3 or 4 weeks. Between deliveries you can edit your cart, ship products immediately, skip a delivery or change your frequency. Manage it online through your account dashboard, or message us on WhatsApp at +65 8815 5680.

There is no catch. Your subscription is completely flexible: edit your order, change your frequency, skip a delivery, pause or cancel whenever you need to. We just ask that if you are thinking of cancelling, consider pausing instead. It keeps your Free Protein For Life perk intact and you can pick back up whenever you are ready.

Set up a subscription and you unlock Free Protein For Life: a free pack of cage-free chicken breast or grass-fed beef mince added to every subscription delivery, worth $17 each time. You choose which one you want at checkout. It is our way of rewarding people who have made clean protein part of how they eat week to week.

Subscribing gets you Free Protein For Life: a free protein item ($17 value) added to every subscription order. On your third subscription order we add a TMC Loyalty Box (tote bag, chopping board and knife) at no charge. There is no separate subscription discount, but Buy 3/5 still applies: buy 3 packs and save 5%, buy 5 and save 10%. Choose deliveries every 1, 2, 3 or 4 weeks, and manage your subscription online or over WhatsApp.

Yes. On your third subscription order we add a TMC Loyalty Box (tote bag, chopping board and knife) at no charge, on top of the Free Protein For Life pack that comes with every subscription delivery. Buy 3/5 savings also apply to subscription orders.

At checkout, just below where you select your delivery date and time, toggle the subscription option and choose your preferred delivery frequency. Your subscription will be set up automatically when your order is confirmed. You can manage everything from your account dashboard after that.

Log into your account dashboard where you can edit the products in your order, add new items, remove existing ones, or change how often we deliver: every 1, 2, 3 or 4 weeks. You can also message us on WhatsApp at +65 8815 5680 and we will make the change for you. Changes take effect on your next delivery.

Yes to all three. You can skip an individual delivery, pause your subscription or cancel at any time from your account dashboard or over WhatsApp at +65 8815 5680. If you are going away or need a break, we recommend pausing rather than cancelling: pausing keeps your Free Protein For Life intact, while cancelling ends it. If you are thinking about cancelling, contact us first and we will do our best to help.

Yes. Simply select one-time purchase at checkout for any item and it will not affect your subscription.

Your card is charged two days before each delivery. You will receive a reminder notification beforehand so you have time to make any changes. If a payment fails we will notify you straight away: update your payment details via your account dashboard and we will process the payment again.

Update your payment details any time via your account dashboard. For invoices, email us at info@themeatclub.com.sg with your order details and we will send one across.

Yes. All payments are processed through Shopify Payments, a secure and globally trusted payment platform used by millions of businesses worldwide.

Log into your account dashboard and update your payment details under the billing section. If you need help, contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg.

All major credit cards are accepted, plus Apple, Google, PayPal and Shop Pay.

We monitor our prices against the local market regularly. If you are a subscription customer and prices change, we will notify you in advance and give you time to confirm you are happy to continue.

Yes. The Meat Club offers gift cards and curated gift bundles, perfect for any occasion from casual get-togethers to corporate gifting. We can put together a selection tailored to the recipient. Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg to discuss options, or browse our gifts range here.

Yes. Simply enter the recipient's address as the delivery address at checkout. If you would like to include a personalised message, contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg and we will arrange it.

Yes. We can put together corporate gift sets and bulk orders for client gifting, team occasions and events. Contact us via WhatsApp at +65 8815 5680 or email info@themeatclub.com.sg with your requirements and we will take it from there.