Cancellation policy

This Subscription Policy outlines the terms and conditions governing your subscription to The Meat Club's products. By subscribing, you agree to comply with and be bound by the following terms, which are governed by the relevant legislation in Singapore.

1. Subscription Plans

1.1 Customizable Plans: Subscribers can select from a range of subscription plans, including monthly, bi-weekly, or weekly delivery options. Each plan is designed to cater to individual preferences and needs.

1.2 Flexible Delivery: Subscribers have the flexibility to adjust delivery frequency, pause, or cancel their subscription through their account dashboard.

1.3 Quality Assurance: All products provided are retail-ready, portion-cut, vacuum-packed, and fixed-weight, sourced directly from reputable suppliers.

1.4 Exclusive Benefits: Subscribers will receive exclusive benefits such as special discounts, early access to new products, and personalised recommendations.

2. Subscription Management

2.1 Account Setup: Subscribers must create an account on our website and select a preferred subscription plan. Account details and subscription preferences can be updated at any time.

2.2 Delivery Schedule: Subscribers have control over their delivery frequency and schedule. The Meat Club offers various options to accommodate different routines.

2.3 Modifications: Subscribers may easily modify their order, skip a delivery, or change the delivery address through the account dashboard.

2.4 Pausing or Cancelling: Subscribers have the freedom to pause or cancel their subscription without penalty. Changes can be conveniently made through the account dashboard.

3. Billing Information

3.1 Payment Methods: The Meat Club accepts all major credit cards for subscription payments.

3.2 Billing Cycle: Subscriptions are billed according to the selected delivery frequency. Charges are processed automatically, and subscribers will receive an alert ahead of any billing charges, as well as an invoice via email for each billing cycle.

3.3 Refunds and Returns: Subscribers can be rest assured that The Meat Club offers refunds or like for like replacement for products that do not meet quality standards in compliance with the Consumer Protection (Fair Trading) Act (Cap. 52A). All refund and returns will be assessed on case by case basis.

4. Customer Support

4.1 Contact Us: The Meat Club's dedicated customer service team can assist with any questions or concerns. Subscribers may reach out via email or WhatsApp for support.

4.2 Feedback: The Meat Club values subscriber feedback and continuously strives to improve its services. Subscribers are encouraged to share their thoughts and suggestions.

5. General Provisions

5.1 Governing Law: This Subscription Policy is governed by and construed by the laws of Singapore, including but not limited to the Consumer Protection (Fair Trading) Act (Cap. 52A) and the Personal Data Protection Act 2012 (PDPA).

5.2 Amendments: The Meat Club reserves the right to amend this Subscription Policy at any time. Subscribers will be notified of any significant changes.

5.3 Acceptance of Terms: By subscribing, you acknowledge that you have read, understood, and agree to be bound by this Subscription Policy.

6. Data Protection

6.1 Personal Data: The collection, use, and disclosure of subscribers' data are subject to The Meat Club's Privacy Policy, which complies with the Personal Data Protection Act 2012 (PDPA).

7. Contact Information

For further information or assistance, please get in touch with The Meat Club at:

Email: info@themeatclub.com.sg

Phone: +6588155680

Thank you for choosing The Meat Club. We are committed to delivering high-quality products and ensuring your satisfaction with every order.